At Six Values, we are more than just a B2B betting and gaming technology company - we are creators of experiences that change people’s moods for the better.

We work with a range of global client brands - are we are in “scale up” mode, hiring the best and most highly motivated, fast working, bureaucracy hating, “I want to win but I’m not afraid to fail…”, team players. We provide B2B support services to multiple technology and gaming partners, we believe in the free market, and want to hear from the best of the best.

ROLE SUMMARY

We are seeking a highly skilled and detail-oriented Payments, Risk and Compliance Specialist to join our team. This role is pivotal in ensuring the integrity of our operations by managing KYC documentation, identifying and preventing fraud, and overseeing key compliance and payout processes. The ideal candidate will have a strong background in compliance, fraud prevention, and customer relationship management, with the ability to handle complex cases and provide exceptional customer support.

KEY RESPONSIBILITIES:

• KYC Documentation Management: Manage the incoming flow of KYC documentation and perform thorough KYC analysis.

• Fraud Identification and Prevention: Identify and deny suspected fraud or groups of fraud at the point of origination.

• CRM Systems Management: Utilize CRM systems to manage customer interactions and data.

• Additional KYC Analysis: Perform additional KYC analysis for questioned customers.

• Suspicious Activity Identification: Identify and review suspicious activities for further investigation.

• Compliance and Rule Development: Ensure compliance with the company’s anti-fraud rules and participate in developing new ones.

• Compliance Issue Resolution: Address and resolve compliance concerns efficiently.

• Case Management: Handle ongoing customer-related cases, including KYC and payouts.

• Payout Management: Oversee the ongoing flow of payouts to ensure accuracy and timeliness.

• Customer Correspondence: Manage billing-related correspondence with customers professionally and efficiently.

• Payout Monitoring: Monitor payout rates and ensure compliance with established policies.

• Banking Information Research: Research and confirm the legitimacy of provided banking information.

• Wire Management: Handle wire transactions and manage bounced wires effectively.

• Assistance with Resolution of Customer Forum Complaints: Provide support in resolving complaints posted by customers on forums related to KYC and payout processes.

• Fraud and Chargeback Monitoring: Monitor general fraud and chargeback levels.

• Reversals and Chargeback Management: Handle the ongoing flow of reversals, process chargeback reports, and manage the ongoing issues.

• High-Value Customer Verification: Verify, conduct security checks, and monitor newly registered high-value customers on a daily basis.

• Affiliate Traffic Analysis: Conduct occasional analysis of affiliate traffic.

• Customer Support Requests: Address additional customer-related requests from the customer support department.

• PSP Issue Resolution: Resolve issues related to payment service providers, such as failed successful transactions and successful transactions that appeared to be failed etc.

SKILLS & EXPERIENCE

• Knowledge of Visa, MasterCard, and American Express rules and policies.

• In-depth familiarity with KYC procedures and best practices.

• Understanding of international transaction flows and refund procedures.

• Experience in online fraud prevention.

• Proficiency in English at a minimum Upper-Intermediate level.

• Basic proficiency in MS Office, and familiarity with photo editing software and various picture formats.

• Excellent analytical skills.

• Ability to handle a variety of assignments effectively.

• Strong capability to summarize different cases.

• Exceptional attention to detail and ability to work effectively in team.

• High stress resistance and ability to work under pressure.

• Practical planning and risk management skills.

• Strong problem-solving and critical thinking mindset.

• Innovative and creative approach to problem-solving.

About Six Values

Our vision is to elevate the mood of people everywhere, making every interaction more engaging, rewarding, and memorable. Through cutting-edge technology and a real commitment to excellence, we aim to revolutionize how people connect with digital experiences, transforming the world of betting and gaming technology.

Our mission is simple yet ambitious: to be a fast-moving, highly efficient tech company that brings joy and excitement to players by delivering top-tier solutions for operators. From website and application development to data analytics and payment systems, everything we do is designed to create seamless, thrilling experiences for our partners and their customers.